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Рекомендации по безопасности аккаунта

Автор: Swindler

Важное замечание

Поддержка Steam не связывается с пользователями через сеть Друзья — отклоняйте запросы от пользователей, которых вы не знаете.

Поддержке Steam никогда не понадобится ваш пароль ни по какой причине. Сообщайте о пользователях, которые запросили ваш пароль, через Обращение в биллинг и поддержку VALVe.


Друзья Steam

  • Кто угодно может попытаться добавить вас — Пользователи могут добавлять вас в их список Друзей, разузнав ваш внутриигровой псевдоним, или если они знают контактный email вашего аккаунта — на этот случай мы рекомендуем, чтобы вы не забывали, что пользователи, которые вас добавили, могут не быть людьми, с которыми вы общались ранее. Пользователи могут изменить свой ник в любое время.
  • Фишинг аккаунтов — Попытка заставить других пользователей предоставить информацию о пароле обычно называется Ќфишингомџ. К сожалению, некоторые личности используют преднамеренно обманчивые имена, чтобы запросить информацию о пароле от других пользователей. Поддержка Steam не использует сеть Друзья, чтобы связаться с пользователями, равно как и не запрашивает информацию о CD-ключах или покупках по кредитной карте, если только вы не обратились к нам за помощью или информация посылается на steamsupport@support.steampowered.com

Чего нужно избегать

Люди, занимающиеся кражей аккаунтов, используют несколько стандартных методов атаки, большинство из которых основываются на дезинформации и обмане. Ваш аккаунт нельзя украсть, если вы следуете этим рекомендациям и воздерживаетесь от дележа своим аккаунтом.

Остерегайтесь этих действий:

  • Запросы вашего имени пользователя и пароля

    Отклоняйте запросы вашего имени пользователя и пароля от других людей. Не сообщайте никому ваши сведения об аккаунте. Ни один достойный уважения игровой клан не будет просить у вас вашу информацию для входа, чтобы присоединиться. Администраторам игровых серверов не нужна информация о вашем аккаунте Steam.

  • Незатребованные сообщения от ЌПоддержки Steamџ (Фишинговая афера)

    Игнорируйте незатребованные сообщения от ЌПоддержки Steamџ, если только сообщение не берет начало с домена support.steampowered.com.

  • Скачивание вредоносных программ

    Обычными являются ситуации, когда исполняемые файлы (.EXE), динамически подключаемые библиотеки (файлы .DLL) и командные файлы (.BAT), предлагаемые под видом частей Ќмодовџ, содержат вредоносные программы для кражи сведений об аккаунтах Steam. Хаки — другой очень распространенный источник вредоностых программ.

  • Примеры попыток похищения

    Список недавних афер поддерживается на форумах Steampowered.com в теме ЌHijacking Alertsџ.

Общие рекомендации по безопасности

В дополнение к выбору сложного пароля, рекомендуется поддерживать общую безопасность вашей системы с помощью следующих мер:

  • Выбирайте сложный пароль

    Выбор сложного пароля — это первый шаг к уверенности в безопасности вашего аккаунта. Ваш пароль должен удовлетворять приведенным ниже минимальным требованиям:

    • Используйте не менее 6 символов;
    • Используйте комбинацию строчных и заглавных букв;
    • Используйте как минимум одну цифру в пароле;
    • Не используйте в пароле имена, слова, которые могут быть найдены в словаре и серии знаков в том порядке, в котором они нарисованы на клавиатуре (Ќqwertyџ и Ќ12345џ не являются сложными паролями).
  • Используйте уникальные пароли

    Убедитесь, что вы используете разные пароли для аккаунта Steam, аккаунта в Поддержке Steam и вашего ящика электронной почты.

    Если вы участвуете в игровых форумах, убедитесь, что ваше имя пользователя и пароль на форуме не совпадают с вашим именем аккаунта и паролем Steam.

  • Проверяйте ваш компьютер

    Производите регулярное сканирование вашего компьютера на предмет обнаружения вирусов, клавиатурных шпионов, программ-шпионов и другого вредоносного программного обеспечения с помощью антивирусных программ с использованием самых новых вирусных баз.

  • Избегайте использования незащищенных компьютеров

    Избегайте использования вашего аккаунта Steam из интернет-кафе или с компьютеров с общим доступом — если вам необходимо использовать компьютер, находящийся в интернет-кафе или общем доступе, убедитесь, что он проверен на предмет отсутствия вирусов, троянских коней и клавиатурных шпионов.

  • Всегда выходите из своего аккаунта на общих машинах

    Если у машины, которую вы используете для доступа к Steam, если несколько пользователей, убедитесь, что вы вышли из Steam, когда вы закончили использовать машину (если опция ЌЗапомнить парольџ отмечена, или если Steam минимизирован в системный трей, но не полностью закрыт, другой пользователь может получить доступ к вашему аккаунту).

Сообщайте о похищениях и подозрительных действиях

Если ваш аккаунт был скомпрометирован, пожалуйста, смотрите в теме ЌВозвращение похищенного аккаунта Steamџ, как вернуть ваш аккаунт.

Если другой пользователь запрашивает информацию о вашем аккаунте, пожалуйста, смотрите в теме ЌОбращение в биллинг и поддержку VALVeџ, как представить отчет об инциденте.

Связанные статьи

Обращение в биллинг и поддержку VALVe

Возвращение похищенного аккаунта Steam

Error verifying STEAM UserID ticket


Уважаемый посетитель, Вы зашли на сайт как незарегистрированный пользователь.
Мы рекомендуем Вам зарегистрироваться либо войти на сайт под своим именем.

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